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Shipping Policy

Last Updated: 28-04-2025

Introduction

Welcome to Close2you.design! We are committed to providing you with a seamless and reliable shipping experience. This policy outlines our shipping procedures and what you, as our customer, can expect.

Shipping Process

  • Fulfillment Partners:
    We collaborate with various print-on-demand platforms. These partners are responsible for the production and shipping of our products.

  • Production Time:
    Each product is made to order. Please allow time for production before shipping. Production times may vary depending on the specific product.

  • Shipping Methods:
    For some products, we offer both standard and expedited shipping options. Availability may vary based on the product and destination.

  • Free Shipping:
    We offer free shipping on most products. Shipping costs for a few select countries will be calculated at checkout.

Customs and Import Duties

  • International Orders:
    International orders may be subject to customs fees, import duties, or taxes. These are the responsibility of the customer and are not included in the product or shipping costs.

Lost or Damaged Shipments

  • Damage:
    If a product arrives damaged, please contact us within 30 days with photographic evidence. We will arrange for a replacement product at no additional cost.

  • Lost Shipments:
    If your order does not arrive within the expected delivery time, please contact us. We will investigate the issue with our partners and take appropriate action.

Contact and Support

For any questions or concerns about your order, please contact us at:
📧 pascale@close2you.design