Politique d'expédition
Last Updated: 27-11- 2023
Introduction: Welcome to Close2you.design! We are committed to providing you with a seamless and reliable shipping experience. This policy outlines our shipping procedures and what you, as our customer, can expect.
Shipping Process:
- Fulfillment Partners: We collaborate with various print-on-demand platforms. These partners are responsible for the production and shipping of our products.
- Production Time: Each product is made to order, meaning there is a production time required before shipping. This time may vary depending on the specific product.
- Shipping Methods: For some products, we offer both standard and expedited shipping options. The availability of these options may vary based on the product and destination.
- Free Shipping: We provide free shipping on all our products, except for a few countries. Shipping costs for these exceptions will be calculated at checkout.
Customs and Import Duties:
- International Orders: International orders may be subject to customs fees and import duties, which are the responsibility of the customer.
Lost or Damaged Shipments:
- Damage: If a product arrives damaged, please contact us within a reasonable timeframe with photographic evidence of the damage. We will work with our partners to arrange a replacement product.
- Lost Shipments: If your order does not arrive within the expected delivery time, please contact us. We will investigate the situation and take appropriate action if necessary.
Contact and Support: For any questions or concerns about your order, please contact us at pascale@close2you.design or visit our contact page on the website for more support.